Refund policy

Return & Refund Policy

Thank you for shopping at Mark Plan Plus. We are committed to providing high-quality art supplies and journaling products to customers worldwide. Your satisfaction is important to us, and we strive to ensure a smooth shopping experience.

By placing an order with Mark Plan Plus, you agree to the terms outlined in this policy.

Refund Policy (No Return Required)

Due to the nature of our products and international shipping costs, we offer refunds without requiring returns in eligible situations.

You may request a refund under the following circumstances:

  • You received the wrong item
  • The item arrived damaged or defective
  • Your order was not delivered within the estimated delivery timeframe
  • The item is significantly different from the product description

To request a refund, please contact us within 7 days of receiving your order and provide:

  • Your order number
  • A description of the issue
  • Photos or videos (if applicable)

Once approved, we will process your refund to your original payment method.

No Return Required

For your convenience, you are not required to return the item. Once your refund is approved, you may keep or dispose of the item.

Order Cancellation

We reserve the right to cancel any order due to:

  • Inventory shortages
  • Pricing errors
  • Shipping restrictions
  • Risk control or suspicious activity

If your order is canceled, you will be notified and receive a full refund.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect shipping address provided by the customer
  • Delivery delays caused by customs, carriers, or holidays
  • Minor color differences due to screen display
  • Minor packaging damage that does not affect product use
  • Change of mind after order shipped
  • Requests made after 7 days of delivery

Shipping & Delivery

We ship worldwide. Delivery times may vary depending on location, customs clearance, and local carriers. Please allow additional time during peak seasons.

Contact Us

If you have any questions about your order, please feel free to contact us:

Email: info@markplanplus.com