Shipping & Delivery

At Mark Plan Plus, we carefully prepare every order to make sure your creative supplies arrive safely and ready to use.

Shipping Rates

• Free shipping on orders over US$39 for most eligible countries.
• A US$8 shipping fee applies to orders under US$39 in most eligible countries.
• Due to higher shipping costs, additional shipping charges may apply to certain countries or regions. Any applicable charges will be shown at checkout.
• Depending on your payment provider or country, an international transaction or currency conversion fee may be charged by a third party. Mark Plan Plus does not control or cover these fees.

Customs, Taxes & Duties

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees that may be charged by their country.

Mark Plan Plus is not responsible for customs delays, duties, taxes, or other fees imposed by local authorities.

Customers shipping to Germany, Italy, or Brazil may be required to provide a tax identification number or other required information for their shipment to be processed smoothly.

Shipping Restrictions

• We currently do not ship to PO Box addresses.
• Please make sure your shipping address is complete and accurate when placing your order.
• If a package is returned because required customs fees were not paid, the customer will be responsible for any additional shipping or handling charges incurred.

Shipping Time

For most countries, estimated delivery time is approximately:

3–12 business days

For some destinations, delivery may take approximately:

7–18 business days

Delivery times are estimates and begin after your order has been processed and shipped.

Please note that shipping times may be affected by circumstances beyond our control, including carrier delays, customs processing, weather, holidays, or other unforeseen events.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 1–3 business days for tracking information to become available or update in the carrier's system.

If your tracking information has not updated after this period, please allow additional time for the carrier to process the shipment.

Returns/ Cancel Policy

It is important that you check your order or items upon receipt and always before you use. If any errors or issues arise then these need to be reported  to us immediately so we can investigate. 

RIGHT TO CANCEL  

You have the right to cancel the order within 1 day after you place the order or if your order is not shipped out yet. Please email us to check the status of parcel first and we will email you back as quickly as we can. 

NOTE:  10% cancellation fee will be deducted from your payment.

RIGHT TO RETURN

We accept a return if we sent you the wrong item or if the item is faulty. Please contact our customer service team to arrange your return. We will need to know your order number, the item you want to return and the reason for return.